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Frequently asked questions for Promoters

Do I need Insurance?
Each trader must hold Public Liability Insurance to $20 million. This can be purchased from any insurance broker.

How long can I book for?
A booking can be made from any length of time between one day and 6 months.

Can I make a long term booking?
The maximum length of time for a booking is 6 months.  After that time, if you wish to continue trading, you must move location within the centre or fully vacate the premises for a minimum of 24 hours.

Does the price I pay include electricity?
Yes, electricity is included. The centre or the JLL leasing contact will be able to confirm this for you.

Is storage available?
If you are hiring a display unit, then storage is available within the body of the unit. This space is limited and any re-stocking should be done outside of centre trading hours. 

Is seating available?
The display units are supplied with one stool.  Additional seating is not usually permitted. Seating is not provided for Promotional Spaces and you should bring in your own.

I have completed my booking, what do I do to start trading?
If you have returned all of your documentation and payment then please call the shopping centre and speak to a member of the security team to arrange your set up.

How can I make payment?
Payment may be made either directly into the bank account detailed on the invoice. Payment must always be received in cleared funds before trading commences. Failure to have made payment will result in trade not being permitted.

What do I need to take to site on the day or trade?
It would be beneficial for a copy of your completed licence to be made available. Also, each staff member will be required to show a copy of their passport or a valid permit to work. Student visas are not acceptable unless they specify that work is permitted.

Where should I go when I arrive on site?
Please report to security in the first instance. They will direct you to your allocated space and complete any necessary acceptance documents with you.

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